Motus Login.gov & IDEMIA Identity Proofing

Create Login.gov with the Company Official email Motus must recognize. Turn on MFA. Store recovery codes. Prefer an authenticator app. Do not use a shared dispatch inbox as your only recovery path unless you accept the risk that anyone with inbox access can start resets.

Write recovery codes on paper stored with corporate documents, not only in a phone notes app. When phones die on the road, Motus access should not die with them.

Separate personal Login.gov experiments from the Company Official account. Casual mixing is how people authenticate to the wrong profile and think Motus is "broken."

Expect a desktop Motus session that asks you to continue on a phone (QR code is common). Photograph an unexpired government ID without glare. Complete the live facial scan in even light. Name mismatches between ID and company official records cause loops — fix legal naming issues with proper counsel when entity documents disagree.

Never email passport images to strangers offering to "finish Motus for $99." Licensed professionals you retain can advise; they still should not need your Login.gov password.

Have a backup decision-maker only through official user features after claim — not by FaceTiming your ID to a friend and hoping. Identity proofing is intentionally personal.

If you fail repeatedly, pause and fix fundamentals: lighting, ID expiration, legal name alignment. Hammering retry without changes rarely helps.

Cutover months attract lookalike domains. Type motus.dot.gov manually. Login.gov passwords belong only on Login.gov. Motus Website and Motus Directory will never ask for Motus credentials.

Our contact channels are published on this site: phone +1 682 978 8641 and info@motuswebsite.com. We still will not ask for Motus passwords. Anyone who does is not us.

Facial match fails: change lighting, clean lens, remove glare, verify ID expiration, align legal name. QR does not open: try another phone browser, confirm camera permissions, ensure desktop session still active. Login.gov MFA lost: use Login.gov official recovery, not a Facebook helper. Motus cannot find company: verify you are in claim flow with matching email rather than a brand-new unrelated profile.

Escalate only with evidence. Support moves faster when you can state USDOT, official email, error text, and timestamps. Meanwhile, you can still prepare website copy and equipment photos — commercial prep does not require Motus to be finished, but publishing authority claims should wait until identifiers are correct.

Even a two-truck company needs credential hygiene. Shared passwords across ELD, load boards, and Motus is a breach waiting to happen. Use a password manager. Revoke access when contractors end. Phishing-aware culture is cheaper than recovering a hijacked authority narrative.

Identity proofing is a gate, not the entire compliance program. After you pass, you still maintain MCS-150 data, insurance, and operational truth. You still decide how the public meets your company online.

Use Motus Directory to inspect public census-style results. Use Motus Website when you want a broker-ready site that discloses we are not the government and always points filings to motus.dot.gov. Contact us at +1 682 978 8641 or info@motuswebsite.com for website projects only — not for Motus password recovery.

If you are stuck mid-proofing, official Login.gov and Motus help resources are the correct escalation path. Commercial Motus SEO pages — including ours — cannot push a facial match through for you.

Take notes as you go through Motus so tribal knowledge does not vanish when one person is on vacation. Record which email worked, which phone completed the scan, where confirmations are stored, and who is allowed to invite new users. That small operations habit prevents repeat lockouts.

Remember the boundary lines: Motus for filings, SAFER and Motus Directory for research, Motus Website for commercial presence. Official Motus is https://motus.dot.gov. We are not affiliated with FMCSA, USDOT, or Motus. When in doubt, slow down and verify domains before entering credentials.

If you need a broker-ready website after compliance basics, compare Starter, Growth, and Authority on Motus Website pricing. If you need lookups, use Motus Directory search. If you need to change government records, return to Motus itself — never a lookalike.